bank feeds no longer working after upgrade

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
gstathis
3 Posts
Cover User
Australia
Cover User

3Posts

0Kudos

0Solutions

Solved: Go to Solution

bank feeds no longer working after upgrade

I upgraded to 2015.4 yesterday and since then have not been able to view any new transactions in my bank feeds.

 

It was working fine until I installed the update.

 

Has this happened to anyone else?

7 REPLIES 7
MYOB Moderator Steven_M
32,277 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,277Posts

4,284Kudos

0Solutions

Re: bank feeds no longer working after upgrade

Hi @gstathis

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge. If you do have enquires don't hesitate to post them so the MYOB Community can assist.

I am sorry to hear that you haven't received those bank feeds. I notice on your account that you have 2 company files with bank feeds. Would you mind confirming what the company file ID you haven't received those feeds from. This can be checked via Help>>About AccountRight. Along with that if you can confirm what bank's bank feeds that you are having trouble with as you have a few linked it would be much appreciated - just provide the name of the bank and then last four digits of the account for security reasons.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

gstathis
3 Posts
Cover User
Australia
Cover User

3Posts

0Kudos

0Solutions

Re: bank feeds no longer working after upgrade

 

Company File ID: 1

 

Bank Feeds: NAB 5898

 

Thank You

MYOB Moderator Steven_M
32,277 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,277Posts

4,284Kudos

0Solutions

Accepted Solution Solved

Re: bank feeds no longer working after upgrade

Hi @gstathis

 

Thank you for confirming that information.

I've sent you a private message on the MYOB Community Forum in regards to that particular bank feed.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Mitch134
4 Posts
Cover User
Australia
Cover User

4Posts

1Kudos

0Solutions

Re: bank feeds no longer working after upgrade

Hi 

 

I work at two different companies and have upgraded to 2015.4 at both and no longer have bank feeds coming through?  

 

One company has two files operating but the other only has one is there a fix for this issue?

 

Thank you Smiley Happy

MYOB Moderator Steven_M
32,277 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,277Posts

4,284Kudos

0Solutions

Re: bank feeds no longer working after upgrade

Hi @Mitch134

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge. If you do have enquires don't hesitate to post them so the MYOB Community can assist.

If you do have a NAB (National Australia Bank) bank feed I would recommend checking out Delays with Bank Feeds for NAB Customers

However do let us know if its not a NAB bank feed and we would be happy to look into that further for you.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Mitch134
4 Posts
Cover User
Australia
Cover User

4Posts

1Kudos

0Solutions

Re: bank feeds no longer working after upgrade

Thank you Smiley Happy

MYOB Moderator Steven_M
32,277 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,277Posts

4,284Kudos

0Solutions

Re: bank feeds no longer working after upgrade

Hi @Mitch134

 

The NAB feeds should start flowing through for you in the next hour or so. If they haven't come through by the end of  the week do let us know so we can investigate further for you.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post