Hi @Allpipe,
Thanks for your post and welcome here to the Community Forum. Thank you for bringing your concern to our attention. We apologize that you are facing issues with removing the administrator or owner of the company file and the two-way verification. We understand that these issues can be frustrating, and we are here to help you resolve them. We appreciate your patience and cooperation as we work to address your concerns.
In this matter, if you are referring to the AccountRight Live Administrator i.e., within your my.MYOB account >> Manage AccountRight Live access, the AccountRight Live Owner of a serial number can remove access for an AccountRight Live Administrator.
If you are referring to the company file user access i.e., within the company file's Setup >> User Access window, you would be looking at editing that user ID to have an Accountant/Bookkeeper role before inactivating that user. You can find more information about this on our Help Article Remove user access.
Regarding your concern with the two-way verification, for AccountRight live you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to confirm that we have rolled out some changes regarding 2FA. The automatic login is a known feature that has been introduced as an upgraded security measure.
You may refer to this Help Article to learn more in detail Improved security - Account Management - MYOB Help Centre.
Let me know how this goes and if we can provide any further assistance here on the forum.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
