can't confirm company file online

[LukeMan]

Can't confirm company files online. We have several files under one serial number. Last month we had to called the support line hours to get confirmatin code and were told that it was a MYOB technical issue which was being worked on.  Yesterday spent 1 and half hour to call the support line and been confirmed that the next time the files can be confirmed automatically online. But still not worked for another two company files today. Can someone help

[ChrisMYOB]

Hello @LukeMan 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code