cannot sync after update 2019.3

emroll
1 Post
Cover User
Australia
Cover User

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cannot sync after update 2019.3

We have installed the update and it cannot manually sync, go offline.  keeps trying but does not work.

uninstalled the program and reinstalled.  been waiting for technical support for 2 hours,  no happy

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MYOB Moderator Theresa_D
1,802 Posts
MYOB Moderator
MYOB Moderator

1,802Posts

193Kudos

0Solutions

Re: cannot sync after update 2019.3

Hi @emroll 

 

Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. 

 

Are you getting an error while you're trying to do the manual synchronisation? I'll link Installation troubleshooting as well to go through some of the steps to check the setup.  Once you have a look at these let me know if you're able to work offline

 

I hope this helps. If this answers your post please mark 'Accept as Solution' to help other users find this post easier. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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