cannot upgrade myob file

[Claire23]

Hello,

I am having trouble upgrade 2019.4 to latest version.

Thanks

[Melisa_D]

Hi @Claire23, 

Thanks for your post. I'm happy to help, can you please confirm if you get an error message ? If you do can you provide a screenshot so I can take a look into this for you. 

[Claire23]

Hi Melisa,

just wondering whether we can get a technical support to come on site to do the upgrade?

and how much will that cost?

thank you

Claire

[Claire23]

Hi,

please find attached.

thank you

Claire

[Melisa_D]

Hi @Claire23, 

We don't have technical support that comes out to assist however we do have an accountant and bookkeeper lookup option on our page here that finds accountant/bookkeepers in your location that are MYOB certified. 

In regards to the error message that you've received, this is something that has been raised with our teams for investigation. In the meantime as a workaround they have advised to manually download the latest version of AccountRight, you can find the download on our Help Article Getting the latest version.

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[Claire23]

Hi,

I tried to upgrade an old company file to new version, keep getting this error message.

I have upgraded all other company files without any problem, only this company has issue.

thank you

Claire

[Melisa_D]

Hi @Claire23, 

Please refer to our Community Forum post Unable to open recently upgraded company file which should resolve this for you. 

Do let me know how you go.