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company file upgrade (Administrator Password)

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FI23
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company file upgrade (Administrator Password)

Hello,

            We are trying to upgrade company file from accountright premier v19 and was prompted for the Administrator password. we need assistance to reset the password.

 

Thank you.

FI23

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CloverQ
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Re: company file upgrade (Administrator Password)

Hi @FI23 

 

By default the Administrator user ID has no password, so please do try leaving the password field blank then proceed. If that fails, it means the Administrator password was changed in the past. If you cannot remember the changed password then the next option would be doing a Password recovery on the file as per MYOB data file repair services, which explains the pricing and how to request it.

 

If you have any further questions please feel free to let us know.

Kind regards,
Clover

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FI23
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Re: company file upgrade (Administrator Password)

hi CloverQ,

                    Thank you for your response. We have tried upgrading with blank password but was not successfull. We need to reset the administrator password. How do we initiate payment for the password recovery service on the website by debit /credit card.

 

thank you.

@FI23

Hannah_V
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Re: company file upgrade (Administrator Password)

Hi @FI23 

 

Thank you for your post. To further check, kindly send me the following information in a private message and I'll be happy to assist further.

  • Serial number
  • Business name
  • Your full name and email address

 

Regards,

Hannah

MYOB Community Forum

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FI23
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Re: company file upgrade (Administrator Password)

Hi Hannah_V

I could not access the Private Message. could not allow me to compose private message.

 

Regards

@FI23

FI23
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Re: company file upgrade (Administrator Password)

 Hannah_V,

                        can you send me a private message please.

I need to provide the requested details.

 

Thank you

@FI23

 

Hannah_V
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Re: company file upgrade (Administrator Password)

Hi, @FI23 apologies for the late response.

Are you still having an error with your administrator password?

 

I tried sending you a private message but it is not allowing me.

Can you try sending me again a private message by clicking this link

 

Appreciate your patience! Thank you. 

MYOB Community Forum

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