company file upgrade (Administrator Password)

[FI23]

Hello,

            We are trying to upgrade company file from accountright premier v19 and was prompted for the Administrator password. we need assistance to reset the password.

Thank you.

FI23

[CloverQ · Accepted solution]

Hi @FI23 

By default the Administrator user ID has no password, so please do try leaving the password field blank then proceed. If that fails, it means the Administrator password was changed in the past. If you cannot remember the changed password then the next option would be doing a Password recovery on the file as per MYOB data file repair services, which explains the pricing and how to request it.

If you have any further questions please feel free to let us know.

[FI23]

hi CloverQ,

                    Thank you for your response. We have tried upgrading with blank password but was not successfull. We need to reset the administrator password. How do we initiate payment for the password recovery service on the website by debit /credit card.

thank you.

@FI23

[Hannah_V]

Hi @FI23 

Thank you for your post. To further check, kindly send me the following information in a private message and I'll be happy to assist further.

• Serial number
• Business name
• Your full name and email address

Regards,

Hannah

[FI23]

Hi Hannah_V

I could not access the Private Message. could not allow me to compose private message.

Regards

@FI23

[FI23]

 Hannah_V,

                        can you send me a private message please.

I need to provide the requested details.

Thank you

@FI23

[Hannah_V]

Hi, @FI23 apologies for the late response.

Are you still having an error with your administrator password?

I tried sending you a private message but it is not allowing me.

Can you try sending me again a private message by clicking this link

Appreciate your patience! Thank you.