problem with upgrading 2021.1

Paradigm
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Experienced Cover User
Australia
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problem with upgrading 2021.1

I could not upgrade myob to version 2021.1. every time I clicked the button "upgrade" it took me to open the program. and it goes on and on. don't understand why. can anybody help?

4 REPLIES 4
Komal_S
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Accepted Solution Solved

Re: problem with upgrading 2021.1

Hi @Paradigm 

 

If the Update now link is not working, can you please try downloading AccountRight 2021.1 from our downloads website and let us know how you go on? Please send me your serial number and email address by Private Message if it still doesn't work so we can investigate further.

 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Paradigm
Experienced Cover User
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Experienced Cover User
Australia
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Re: problem with upgrading 2021.1

It worked! Thank you!

fgardens
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Re: problem with upgrading 2021.1

Hi I cannot download the newest version on Account right, i have logged in and it still doesnt seem to download.

Tracey_H
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Re: problem with upgrading 2021.1

Hi @fgardens 

 

I’d start by clearing your browsers cache and if that doesn’t work try a different browser.

 

If trying the download in a second browser doesn’t start the download then the next step would be to right click on the download link. Generally speaking, all browsers will have an option to the effect of “Save Target As” or “Save Link As”. This should allow you to manually download the installation file.

 

Please let us know if you need further help.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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