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restore/upgrade company file is wrong after upgrade to 2022

Mad-IT
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restore/upgrade company file is wrong after upgrade to 2022

Hi,

After I upgraded MYOB AccountRight SE and Client from 2022.5 to 2022.7, the upgraded Company file includes transactions/accounts up to 30/4/2022 when it’s expected 31/8/2022.

 

Here is “Banking -> Reconciled Accounts” on  “MYOB AccountRight SE”  that shows wrong “Last Reconciled Date”:

 

myob-issue.jpg

 

Thanks,

Gol

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Yanike_S
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi @Mad-IT 

 

Thanks for your post. Can you please confirm if the date is incorrect on the Bank reconciliation report? If you have already reconciled a specific period, the only reason for dates being incorrect can be that the reconciliation has been undone or a previous backup has been restored. If none of that applies, let us know what is the last reconciled date on bank reconciliation report so I can investigate this further. 

Kind regards,
Yanike

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Mad-IT
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi Yanike,

 

Thank you for reply.

The date in the Bank reconciliation report is wrong as well (30/4/2022).  it should be 30/8/2022!

 

Regards,

Gol

Yanike_S
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi @Mad-IT 

 

Thanks for that info. Could you please put 30/8/22 into the Bank Statement Date in Reconcile Accounts and upload a screenshot. As well as a screenshot of the bank register to 30/8/22 to see if there are any transactions there. If the transactions are in the bank register but not the reconcile accounts window I can run a script for you.

Kind regards,
Yanike

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NoelJones
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Re: restore/upgrade company file is wrong after upgrade to 2022

 
Mad-IT
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi Yanike,

 

Thanks for your suggested solution. I can't find any transaction after 30/4/2022 in Bank Register. all of our cashbook after 30/4/2022 was vanished.  

there are transactions that setup automatically (payroll, sales, ...) but not any of cashbook and it's a wrong compony file.

I struggled with this issue from last friday and restored lots of backup files but no luck!

I called MYOB support team 2 times and each time long hours investigation.

Please help.

 

Thanks,

Gol

gavin12345
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi @Mad-IT 

 

See my post here for a possible explanation and suggestion on how to find the file.

 

Regards

Gavin

 

Yanike_S
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi @Mad-IT 

 

It seems like you upgraded the wrong company file by mistake. To open and upgrade your other company file:

 

MicrosoftTeams-image (10).png

 

And select:

 

MicrosoftTeams-image (11).png

 

Double check under Help>>About AccountRight which company file you are working in. It seems that an older file with Company File ID 1 was upgraded from 2016 to 2022.8 - this is an online file. A file with ID 2 is the one that has been confirmed and upgraded regularly.

Kind regards,
Yanike

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Mad-IT
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Re: restore/upgrade company file is wrong after upgrade to 2022

Hi Yanike,

 

the compony file is not online. we have our compony file located on our server locally. would you please explane more about your sugested solution?

 

Thanks,

Gol

Mad-IT
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Re: restore/upgrade company file is wrong after upgrade to 2022

Thanks Gavin for the reply. 

for making sure about the correct location of the file I copied file on my laptop and open it by pc version on MYOB AR 2022.5 with no update! but no luck!

 

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