unable to upgrade multi-currency offline file (v19.15) to online AccountRight 2023.3

[GA39]

We just purchased an additional Premier online subscription.

When we trying to upload the multi-currency offline file (v19.15) to AccountRight 2023.3, we receive the below error. 

[gavin12345]

Hi @GA39 

The file can't be upgraded as it is. Try the link for more information. Suggest you get in touch with FGH Tables, they specialise in resolving these issues.

Regards

Gavin

[Sean_DC · Accepted solution]

Hi @GA39 

Thank you for your post. If your company file has any of the following transactions, it can't be upgraded (yet):
 

• Foreign transactions using the Professional, Time Billing or Miscellaneous layouts (only Item and Service layouts are currently supported).
• Foreign currency accounts other than trade creditors, trade debtors, bank and credit card accounts
• Foreign transactions with consolidated tax codes
• Foreign transactions with the Luxury Car Tax code

If you haven't used multi-currency for a while but you have transactions like these from previous financial years, complete the pre-upgrade tasks by following the steps on this article to Upgrade a Premium company file with multi-currency. This might remove those transactions to allow the upgrade.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.