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unable to upgrade myob file from 2018.4se to 2019.1 se

Contributing User qqsquare
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unable to upgrade myob file from 2018.4se to 2019.1 se

myob.jpgNot sure why it wont let me. As previous version upgrade very easy. Please help me out here.

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MYOB Product Team Haydes
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MYOB Product Team
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Haydes
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

Hi @qqsquare 

 

That error looks like there's a data-specific reason for it not upgrading, this should be captured in the AccountRight Diagnostic Log file. Could you please post this here so we can take a look and find out the cause?

 

This way we can check out what the best way forward to fixing it can be.

 

To find the Diagnostic Log:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
temp.png
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.4)
7. Open the Diagnostics Folder.
8. Copy the Huxley.Application_xxxx.log file to your Desktop to get to it easier.
 
You can use the Choose file button on the Reply page to add files to your post as attachments.



Cheers,

Hayden
MYOB Product Team
Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

 
MYOB Product Team Haydes
6,147 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

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876Solutions

Re: unable to upgrade myob file from 2018.4se to 2019.1 se

Hi @qqsquare 

 

Thank you for the log, it looks like it's having problems adding new information to the datafile.

 

This can be fixed in different ways, with the most common one we've found is to run our Deprovisioning tool over it to fix anything preventing the SQL transaction.

 

Here's how to download and run our Deprovisioning tool for a Local File:

 

  1. Extract the contents of the zip to the desktop. This will create a folder called AR_Deprovisioning_Tool on the desktop.
  2. Open the folder and open AccountRight_Deprovisioner.exe


  3. Drag the file you earlier added to your local library into this application.

    Windows 10, 8, 7 and Vista: C:\Users\USERNAME\ Documents\MYOB\My AccountRight Files  Note: If you have moved your AccountRight Library to a different location, navigate to this location instead.

    Note: If you have moved your AccountRight Library to a different location, navigate to this location instead.

  4. Select I have made a backup of this file and choose Deprovision.
  5. This will open a command prompt and run through this process. Once completed the command prompt will disappear.
    Note: If you receive an error where the program shuts down the file does not need to be deprovisioned.
  6. The file should now upgrade.

 

If this fails, we'll need to have the file come into our repair team to have a look into this. Let me know how this goes.



Cheers,

Hayden
MYOB Product Team
Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

 
Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

I got this error below when starting the .exe then i click continue then it doe not allow me to drag file in it.

sorry working on chinese window

有关调用实时(JIT)调试而不是此对话框的详细信息,
请参见此消息的结尾。

************** 异常文本 **************
System.ArgumentException: 路径的形式不合法。
在 System.IO.Path.LegacyNormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
在 System.IO.Path.NormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
在 System.IO.Path.GetFullPathInternal(String path)
在 System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
在 System.IO.Directory.GetFiles(String path)
在 AccountRight_SNR.Form1.Form1_Load(Object sender, EventArgs e)
在 System.Windows.Forms.Form.OnLoad(EventArgs e)
在 System.Windows.Forms.Form.OnCreateControl()
在 System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
在 System.Windows.Forms.Control.CreateControl()
在 System.Windows.Forms.Control.WmShowWindow(Message& m)
在 System.Windows.Forms.Control.WndProc(Message& m)
在 System.Windows.Forms.ScrollableControl.WndProc(Message& m)
在 System.Windows.Forms.Form.WmShowWindow(Message& m)
在 System.Windows.Forms.Form.WndProc(Message& m)
在 System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
在 System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
在 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** 已加载的程序集 **************
mscorlib
程序集版本:4.0.0.0
Win32 版本:4.7.3190.0 built by: NET472REL1LAST_C
基本代码:file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
AccountRight_Deprovisioner
程序集版本:1.0.1.0
Win32 版本:1.0.1.0
基本代码:file:///C:/Users/OEM/Desktop/AR_Deprovisioning_Tool/AccountRight_Deprovisioner.exe
----------------------------------------
System.Windows.Forms
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
程序集版本:4.0.0.0
Win32 版本:4.7.3190.0 built by: NET472REL1LAST_C
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
程序集版本:4.0.0.0
Win32 版本:4.7.3190.0 built by: NET472REL1LAST_C
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
mscorlib.resources
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/mscorlib.resources/v4.0_4.0.0.0_zh-Hans_b77a5c561934e089/mscorlib.resources.dll
----------------------------------------
System.Windows.Forms.resources
程序集版本:4.0.0.0
Win32 版本:4.7.3056.0 built by: NET472REL1
基本代码:file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.resources/v4.0_4.0.0.0_zh-Hans_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------

************** JIT 调试 **************
要启用实时(JIT)调试,
该应用程序或计算机的 .config 文件(machine.config)的 system.windows.forms 节中必须设置
jitDebugging 值。
编译应用程序时还必须启用
调试。

例如:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

启用 JIT 调试后,任何未经处理的异常
都将被发送到在此计算机上注册的 JIT 调试程序,
而不是由此对话框处理。

Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

I got the error below starting the exe the i click continue then it does not allow me to drag the file in it.

error.jpg

 

Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

I got the deprovisioner to work on the other computer but it got error for below.error.jpg receive an error

MYOB Moderator Neil_M
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Neil_M
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

HI @qqsquare 

 

Although I’m not able to read those characters as I don’t read/speak any of the Asian languages, based on what I can read it appears to be a .net framework error. I would be inclined to start by uninstalling and then reinstalling the .net framework ensuring that all Windows updates are installed.

 

That particular error on the other computer means that either the tool has already been run over the file or the file is an older file not able to be run through the upgrader

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User qqsquare
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Re: unable to upgrade myob file from 2018.4se to 2019.1 se

Sorry, was still back to the error upgrading file to new MYOB. We were using old MYOB during time.

MYOB error.jpg
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