upgrade 2021.5 - printing the extra page

DJAF
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upgrade 2021.5 - printing the extra page

I would have assumed that you would have completed over the weekend fixes on the page that prints with BPAY details on when you print an invoice.

 

I find it hard to believe you dont know how to fix that?

 

In the meantime, I have thousands of pages of paper and ink printing for no reason at my cost.

 

How do you as a company not test updates before you send them out because this was a disaster

 

When will you have the fix

24 REPLIES 24
Steven_M
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Re: upgrade 2021.5 - printing the extra page

Hi @DJAF 

 

We are aware that when printing invoices a second page is printed. This is the feedback we have passed back to the required team. At this time we don't have any further information or updates that we can supply. However, I have ensured that we have included that you have been impacted by this situation and registered your comments against that situation so that the team are aware.

Kind regards,
Steven

MYOB Community Support

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MikeDale
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Re: upgrade 2021.5 - printing the extra page

I am also eagerly waiting for a response to this...

 

We are also wasting reams of paper!

cattleman
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Re: upgrade 2021.5 - printing the extra page

I logged this problem last week and I too am having extra page printed.  I was assured that the problem would be fixed as soon a possible.  This need to be address ASAP.  Please ensure that we receive the service that we are paying for.

 

Daryl Holder

Naj
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Re: upgrade 2021.5 - printing the extra page

any update on this please?

Steven_M
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Re: upgrade 2021.5 - printing the extra page

Hi Everyone


While we do understand the importance of this situation, we don't have any further information we can supply. However, we are indicating the users impacted so our products team can see clear numbers of the demand and impact this particular situation is having on users to warrant a quicker resolution.

Kind regards,
Steven

MYOB Community Support

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Blueskies2810
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Re: upgrade 2021.5 - printing the extra page

You can add us to the list of affected users.  Very frustrating!

MelLBrissie
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Re: upgrade 2021.5 - printing the extra page

i too am affected by this and i also find it suprising and concerning that it takes this long to correct.  

cattleman
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Re: upgrade 2021.5 - printing the extra page

Hi Steve

 

This is not a wait and see fix, this is required now, the developers have caused this problem, and should be aware of what they have done,  It requires a fix now.

AndrewStephen
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Re: upgrade 2021.5 - printing the extra page

Maybe we should all start calling the Billing / Accounts team and request a credit for the month's subscription payment and each month until it's fixed.  Maybe then Management will see what an impact on the customers this has been and might push for a fix sooner rather than later.

If they haven't fixed the issue by now, it's going to be like all the other bugs added in recent releases that they still haven't fixed.

 

 

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