I have received an email from Princess,
IN response, I would like to say I don't have any more "patience and understanding" I am trying to operate a business and send out emails and quotes. I was told that changing over it would take me 30 minutes and I would not lose any data. That was LAST THURSDAY, ONE WEEK AGO.
TO DATE:
The first day I spent 2 hours.
Friday was from 8am until 12.30
Monday was the say 4-5 hours
Tuesday another 4-5 hours(
Wednesday( yesterday) total of 6 hours plus the messages I left for my apparent account manager who has not returned my call from Monday yet either.
today THURSDAY I started on the phone 2 and a half hours ago. and we have just been trying the same thing over and over again. Again today they are telling me I have to send my data file in again and it is going to take another 5 day. THIS IS MY BUSINESS WE ARE TALKING ABOUT.
You asked for my account name and details - yet at the top of this page it clearly states not to share details on this page so I am unsure who you are or how you are going to help me. However my names is Helen Cowley email is helen.cowley@sbis.com.au
My business matters and at the moment MYOB is holding me to ransom I can't move forward and do invoices or quotes and I don't have my past data.
I wonder if I can sue MYOB for wrecking my business. Or if there is even a person that can contact me directly to fix this problem
I await your reply and suggested way to fix. I have no data and no way to invoice or quote
regards Helen
