A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

[JAL207]

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU 

[Melisa_D]

Hi @JAL207, 

Thank you for your post. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. As soon as I do I will get back to you. 

Do let us know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Combinedsaw]

Yes I second this, it is most annoying, there has to be another option other then telling the printer just to print page 1 as I print bulk invoices at once and some go over to the 2nd page.

[sKrael]

I have this problem too.

The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

Look forward to a resolution to this annoyance.

[Albare]

It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

Double check your Date range

untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

Choosing the correct Form type etc...

[Juls23]

Yes, I would like to know too, its only just with this recent update, its a huge waste of paper and ink. Fair enough for an online invoice but not necessary for Accountright user. 

[AndrewStephen]

Hi @Albare 

Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.

You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.

Meanwhile, the customer is just staring at you think what are you doing !!  and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.

[sKrael]

I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.

[Oringi]

Unchecking the  'Online Payments" check box did not stop the BPay / Credit Card remittance page from printng

for me....most of my customers have paid so this second page is useless....

[AndrewStephen]

Hi @Steven_M 

Any ETA as to when this issue will be resolved. (we are now starting day 5 of this issue)

It takes longer to print the invoices with the 2nd Page that prints, we are wasting so much paper and increased running costs of the printer.

We print two (2) copies of all invoices for counter and trade sales.

That's two wasted pages and wear & tear on the printer for every sale we do. 
That's about approx 15 cents wasted every time we print an invoice.
On average we print 100 invoices per day which is approx $15 per day ($300 per month) or double what we pay for our subscription.

Just another example of how using AccountRight is costing your customers money.