A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

JAL207
3 Posts
User

3Posts

8Kudos

0Solutions

Solved: Go to Solution

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT I WOULD LIKE TO KNOW HOW TO STOP THIS AUTOMATIC PAYMENT / REMITTANCE PAGE, THANK YOU 

31 REPLIES 31
Melisa_D
MYOB Moderator
5,942 Posts
MYOB Moderator
MYOB Moderator

5,942Posts

432Kudos

672Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Hi @JAL207

 

Thank you for your post. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. As soon as I do I will get back to you. 

 

Do let us know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Combinedsaw
2 Posts
Cover User
Australia
Cover User

2Posts

2Kudos

0Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Yes I second this, it is most annoying, there has to be another option other then telling the printer just to print page 1 as I print bulk invoices at once and some go over to the 2nd page.

sKrael
Experienced User
33 Posts
Experienced User
Australia
Experienced User

33Posts

15Kudos

0Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

I have this problem too.

 

The second page of a printed invoice adds the "online payment" details. I cannot format or edit this.

 

The only way to disable this is to untick "Online payments" every time on each invoice, however this is not a satisfactory "solution".

 

Look forward to a resolution to this annoyance.

Albare
Trusted Cover User
132 Posts
Trusted Cover User
Australia
Trusted Cover User

132Posts

76Kudos

2Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

It's probably too late for today however until the issue is fixed the best option is to print the invoices from the "Print/Email Invoices" from the "Sales" Tab of the main Command Centre page.

You just need to choose the appropriate settings under "Advanced Filters" to ensure the invoices you wish to print appear in the "To Be printed" page.

Double check your Date range

untick "Unprinted or Unsent Sales Only" if you have already printed the invoices.

Choosing the correct Form type etc...

Juls23
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

5Kudos

0Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Yes, I would like to know too, its only just with this recent update, its a huge waste of paper and ink. Fair enough for an online invoice but not necessary for Accountright user. 

AndrewStephen
Valued Cover User
1,124 Posts
Valued Cover User
Australia
Valued Cover User

1,124Posts

699Kudos

16Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Hi @Albare 

Good suggestion, but not really practical when you are needing to print invoices at the front counter for customers as it takes the already slow process of printing invoices to a painfully slow process.


You need to close out of the sales screen, load the print/email invoices screen, wait for the invoices to load (upto 10 seconds), find and tick invoice (we can have 100+ in the last), and select print wait for the invoice to print.


Meanwhile, the customer is just staring at you think what are you doing !!  and all we can say is Sorry, MYOB did an update yesterday and broke things, again !!!! won't be long now your invoice is coming.

Would be so much easier if MYOB doesn't break things like this, especially when the release notes make no reference to changes/bug fixes in this area.

sKrael
Experienced User
33 Posts
Experienced User
Australia
Experienced User

33Posts

15Kudos

0Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

I have found that if you simple untick the "Online payments" option on the sales screen then the additional info doesn't print. Hopppefully that's a more convenient option for some people.

Capture.JPG
Oringi
Contributing Cover User
6 Posts
Contributing Cover User
Australia
Contributing Cover User

6Posts

4Kudos

0Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Unchecking the  'Online Payments" check box did not stop the BPay / Credit Card remittance page from printng

for me....most of my customers have paid so this second page is useless....

AndrewStephen
Valued Cover User
1,124 Posts
Valued Cover User
Australia
Valued Cover User

1,124Posts

699Kudos

16Solutions

Re: A SECOND PAGE ON INVOICES HAS AUTOMATICALLY STARTED PRINTING SINCE RECENT UPDATE IN ACCOUNTRIGHT

Hi @Steven_M 

 

Any ETA as to when this issue will be resolved. (we are now starting day 5 of this issue)

It takes longer to print the invoices with the 2nd Page that prints, we are wasting so much paper and increased running costs of the printer.


We print two (2) copies of all invoices for counter and trade sales.

That's two wasted pages and wear & tear on the printer for every sale we do. 
That's about approx 15 cents wasted every time we print an invoice.
On average we print 100 invoices per day which is approx $15 per day ($300 per month) or double what we pay for our subscription.

Just another example of how using AccountRight is costing your customers money.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post