AR 2019.3 Stock Alert List - negative On Order quantities

Experienced Cover User RayJordan
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AR 2019.3 Stock Alert List - negative On Order quantities

Hello,

 

I posted earlier this year on this subject, but now the subject has been closed and nobody from MYOB has responded. Here is a link to my original post:

https://community.myob.com/t5/AccountRight-Sales-and-purchases/AccountRight-2019-1-Stock-Alert-List/...

 

I am still looking for an answer and a fix to this problem. Today's screenshot is (hopefully) below.

 

Ray

 

Ray Jordan
AR2019.3_StockAlert.jpg
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Experienced Cover User RayJordan
137 Posts
Experienced Cover User
Australia
Experienced Cover User

137Posts

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AccountRight 2019.1 Stock Alert List

What's up with this?

 

AR2019.1_2019_04_10.jpg

 

Here's my current Stock Alert List. Note there are several items that have a negative On Order quantity.

 

I cannot figure out why.

There are no corresponding Purchase Orders in the To Do List.

There are no corresponding transactions or pending transactions looking right back as far as my history will allow (about 7 years).

The Item Card for one of the items is on screen at the right - note that the On Order quantity there is zero.

 

I want these lines (with negative On Order quantities) that have no business being there to go away and stop clogging up my screen.

 

I just checked my old AR19.15 file and these lines with negative On Order quantities do not appear in the Stock Alert List. And they should not have appeared from nowhere in AR2019.1 over the past two weeks since I migrated.

 

Any ideas?

 

Thanks.

Ray Jordan
MYOB Moderator Komal_S
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Re: AR 2019.3 Stock Alert List - negative On Order quantities

Hi @RayJordan 

 

Thank you for posting on the Forum. 

 

Also, do accept my sincere apologies for not responding to your last post. 

 

For the issue that you have mentioned, there can be several reasons for the negative quantities appearing under "On hand" column in the "Stock Alert List". One of these is AccountRight Cache. Cache holds temporary information for displaying and processing information on several windows in the software. However, if this data gets corrupted, the information on the screens would not display correctly and therefore, would need to be deleted.

 

The first thing I would recommend trying is clearing the AccountRight Cache if you have not done that already. The instructions on how to clear it can be found on Clearing the AccountRight Cache article. 

 

Once this is done, the Stock Alert list should display the correct quantities.

 

Please let us know how you go with that.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User RayJordan
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Re: AR 2019.3 Stock Alert List - negative On Order quantities

Hi Komal,

 

Thanks for the instructions on clearing the cache. 

 

There was only one file in the cache folder - it was time-stamped at the moment I closed AR to perform the delete operation.

 

I deleted this file anyway, as per the instructions. Then re-opened AR.

 

No change. The negative On Order quanties still show, just like before. Those Item Cards still correctly show zero On Order. I have looked at the history of these Items as far back as is possible, but there is nothing that indicates a negative Order.

 

Ray

Ray Jordan
MYOB Moderator Komal_S
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Accepted Solution Solved

Re: AR 2019.3 Stock Alert List - negative On Order quantities

Hey @RayJordan 

 

Thank you for letting me know. In this case, your file would have to come in for Data File Repair if it is offline. 
Can you please send me a Private Message with your serial number and email address, and I will organise that for you. 

 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User RayJordan
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Experienced Cover User
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Re: AR 2019.3 Stock Alert List - negative On Order quantities

Thanks @Komal_S ,

 

The file repair has been done and no more negative quantities in the Stock Alert list. Thanks to Tharminy. The root cause remains a mystery though.

 

Ray

Ray Jordan

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