AccountRight 2018 - In Tray and Item Search

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Experienced Cover User
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Experienced Cover User
Experienced Cover User




AccountRight 2018 - In Tray and Item Search

I have upgraded to the new 2018.1.1 version of MYOB.


I have discovered 2 things that appear to have been broken/changed.


Item Search:
When creating an invoice/PO/quote in the item number field I used to be able to open up and use a * wildcard in the item name field to search for all items containing the required term. Now if I don't know the exact item name (from the first letter), I can't find it without scrolling through the entire list. Wildcard search is broken.


In Tray:
Previously you could upload a document to attach to a PO and attach it to the PO in a single process. Now when you upload the link buttons remain greyed out. You have to exit the In Tray, and go back in again for the buttons to activate.

MYOB Moderator
1,419 Posts
MYOB Moderator
MYOB Moderator




Re: AccountRight 2018 - In Tray and Item Search

Hi @TheSeatShop


Thank you for your feedback. We are aware of these two issues and they are currently being investigated. I can see that you have found a workaround for the item search here, Sales by Searching Item name with *.


Regarding the InTray, I understand the solution suggested about the In Tray not loading documents thread isn't working for you. Could you please try clicking on the refresh button at the top-right of the InTray screen to refresh the window rather than opening and closing it, this is known to have resolved the issue for some clients. Please let us know how you go with this.


We are sorry for any inconvenience caused by these issues and appreciate your patience.


MYOB Community Developer

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