Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

[TamaraB]

Hello,

Since we upgraded to 2020.2 (online) whenever I try to apply a credit to a sale it doesn't list the unpaid invoices in the "Settle returns & Credits" screen. 

I checked the sales register and both the unpaid and credit invoices are under the same customer.

I need this working ASAP - please help?

Tamara

[H-TS · Accepted solution]

Hi @TamaraB 

If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea.

[TamaraB]

This must have been the issue, I got around it ina  very strange way, but I will try this next time.

Thank you!