Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

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TamaraB
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Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

Hello,

 

Since we upgraded to 2020.2 (online) whenever I try to apply a credit to a sale it doesn't list the unpaid invoices in the "Settle returns & Credits" screen. 

 

I checked the sales register and both the unpaid and credit invoices are under the same customer.

 

I need this working ASAP - please help?

 

Tamara

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H-TS
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Re: Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

Hi @TamaraB 

 

If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea. Smiley Happy

TamaraB
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Re: Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

This must have been the issue, I got around it ina  very strange way, but I will try this next time.

 

Thank you!

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