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I have been using Aged Receivables Detail report for 7 years. We haved switched to Account Right Live recently. And I have got an issue with aged receivables detail report displaying some customer invoices with zero balances. All these invoices were paid ones. These Zero balances are even showing in customer statements. What is the reason for this?
Solved! Go to Solution.
Thanks David. I have done Receivables Reconciliation Report after your reply. I can see the same issue.
Hi @SPerera, if you select the Advanced filters option, is the option to display zero balances ticked or not?
Regards, Mike (email@example.com)
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make sure this tick box is off.
if that does not help put tick on, re display the report, take off tick and redisplay.
Thanks David. Have done all. Same result.
We are using a MYOB certified third party add on software called Seratec Central. Is this can be a rounding issue with import/export transactions process?
Hi Sandy ( @SPerera )
Welcome to the MYOB Community Forum, I hope you have been finding it a great resource.
My apologies in the delay in responding to your question.
It is possible that your add on is having an impact on this. To help test that are you able to open the Clearwater sample company file. Once the file has been opened make sure that at least one of the customers has a current balance of 0. As long as there is a customer with a zero balance, then please try and run the same reports to see if you get the same results.
Do let us know how you get on testing this in your Clearwater file.
I did run the reoprt in Clearwater file. It is not displaying the same issue in there.
Hi Sandy ( @SPerera )
Thanks for doing that check, as Clearwater isn’t showing the issue, it would suggest something specific to that file, but it will mean a bit more digging to find out exactly what is causing this to happen, as this is definately an issue outof left field.
Are you able to clarify a couple of things for me?
Do let us know how you get on checking these few things as they should give us more of an idea as to where the problem lies so we can get this resolved for you