All my custom forms have revert to a default form, WHY ?

Valued Cover User AndrewStephen
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All my custom forms have revert to a default form, WHY ?

Team MYOB

Where have all my custom forms gone ?
The forms names (invoices & statements) are there, when I select and print they have revered to a default form.
Why ?

 

It took me hours to get those forms correct.

Can't print quotes, invoices or any statements.


The all work about 30mins ago.

What is going on in Land MYOB ?

8 REPLIES 8
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Partner AlanT
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Re: All my custom forms have revert to a default form, WHY ?

Hi @AndrewStephen 

 

Have you just updated to Version 2019.2?

 

I thought I read recently that this same thing happened for someone else when they updated, but I can't find the thread at the moment.

 

If so, the solution was to restore a backup copy of your data file to your local drive and export your customised forms.  Then go back to your live copy and import the forms.

 

Hope this helps,

 

AlanT

Partner AlanT
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Re: All my custom forms have revert to a default form, WHY ?

Valued Cover User AndrewStephen
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Re: All my custom forms have revert to a default form, WHY ?

Hi @AlanT 

 

Wasn't after an upgrade in my case.

It was doing the course of the day.   Invoices printed ok, quote entered, packed some orders, printed quote no data.

 

It appears the issue was related to one of these errors

 

2019-05-20 13:50:56.6665,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : MYOB.Huxley.RF.API.Core.Exceptions.RFException: Workspace type does not match with view.
at MYOB.Huxley.RF.Forms.Serialization.FormSerializer.LoadView(RFViewBase view, Stream stream)

2019-05-20 13:50:57.4254,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,49, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)

2019-05-20 13:51:55.7528,MYOB.Huxley.UI.Model.Facades.Common.CompanyFileCacheStorage,Error,1,Persist failed : System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Runtime.Serialization.ObjectIDGenerator.Rehash()
at System.Runtime.Serialization.ObjectIDGenerator.GetId(Object obj, Boolean& firstTime)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.InternalGetId(Object obj, Boolean assignUniqueIdToValueType, Type type, Boolean& isNew)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Schedule(Object obj, Boolean assignUniqueIdToValueType, Type type, WriteObjectInfo objectInfo)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.WriteArrayMember(WriteObjectInfo objectInfo, NameInfo arrayElemTypeNameInfo, Object data)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.WriteArray(WriteObjectInfo objectInfo, NameInfo memberNameInfo, WriteObjectInfo memberObjectInfo)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Write(WriteObjectInfo objectInfo, NameInfo memberNameInfo, NameInfo typeNameInfo)
at System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph, Header[] headers, Boolean fCheck)
at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream serializationStream, Object graph)
at MYOB.Huxley.UI.Model.Facades.Common.CompanyFileCacheStorage.Persist(ObjectCache cache)

 

This software has some serious issues with its integrity.

 

 

Partner AlanT
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Re: All my custom forms have revert to a default form, WHY ?

Hi @AndrewStephen 

 

Sorry my suggestion didn't help.  Hope someone else can.

 

Maybe @Steven_M or @Haydes can help.

 

Regards,

 

AlanT

Experienced Cover User JodyB
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Re: All my custom forms have revert to a default form, WHY ?

Hi Andrew

 

I have just had the same thing happen to me.  2 hours ago I printed normally and now its diverted all forms back to a default, which I don't want

 

Looking forward to an easy fix

 

Cheers

 

Jody Brabazon

Experienced Cover User JodyB
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Re: All my custom forms have revert to a default form, WHY ?

Hi Again

It also doesn't allow you to customise it

 

Jody

Valued Cover User AndrewStephen
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Re: All my custom forms have revert to a default form, WHY ?

Hi @JodyB 

 

You should be able to close AR and reopen and the forms will be OK.

There appears to be (there is a bug) in AR2019.2 which MYOB are looking at.

 

If opening and closing doens't help delete all the cache file will also help.

 

Andrew

Jojofyshwa
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Re: All my custom forms have revert to a default form, WHY ?

Thank you - this did work by closing and re-opening Myob.

 

Forms worked and printed fine.

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