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I have an open invoice and an open credit, when I want to apply the credit - the invoice does not show in the credit window. Yet it is in the open invoices.
I went into the payment window and selected payment, I got a message that there is outstanding credit memos. So I clicked on Apply credits and received an error - AR Plus was unable to automatically appy the credit memos to the open invoice
Very frustrating keep going around in circles
Solved! Go to Solution.
I've now managed to track down an answer. The credit note category must match the category on the original invoice!