An unbalanced transaction may not be recorded.

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LWK
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An unbalanced transaction may not be recorded.

I have attempted to allocate a bank feed transaction many times but continue to receive the message, "an unbalanced transaction may not be recorded.  I have triple-checked the transaction and it is definitely balanced.  This transaction was previously recorded but I unallocated it to make a change to it which involved a cash payment for an invoice.  Love to receive help on this as my transaction remains unallocated and I am frustrated.  

Thanks

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sona03
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Re: An unbalanced transaction may not be recorded.

I am facing same problem

jpcen
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Re: An unbalanced transaction may not be recorded.

Same. Never had this issue before today. Have encountered it twice today with split payments. No problem saving without split.  But any split payment has this error

Mike_James
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Re: An unbalanced transaction may not be recorded.

Hi all, I've seen a post on the forum which suggests (where applicable) manually recalculating the GST, via the arrow next to the GST total,  then record the transaction. 

 

In v19 days we tried not to use that option as it affected GST returns. Hopefully not now. 


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Custom Reporting from MYOB programs
(MYOB Business, including AccountRight Live, AccountRight v19.x and exo Payroll)

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jpcen
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Re: An unbalanced transaction may not be recorded.

manually recalulating the gst doesn't seem to be an option in the app

jpcen
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Re: An unbalanced transaction may not be recorded.

I've been able to get around this issue by allocating the entire payment to one account in the app, then going into AR desktop version and completing the split there. Obviously, this will only work if you have the AR desktop version...

Melisa_D
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Re: An unbalanced transaction may not be recorded.

Hi Everyone,

 

Thanks for your posts. This is something that has been raised with our product teams and they are currently investigating, in the meantime they have advised of one of the two work arounds below:

  1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
  2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

 

Additionally, I have indicated to our team that you've been impacted by this situation.

Cheers,
Melisa

MYOB Community Support

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