Apply a credit to an already overpaid invoice

Partner EstherS
1 Post
Partner
EstherS
Partner

1Posts

0Kudos

0Solutions

Apply a credit to an already overpaid invoice

Hi,

How can you apply a payment made by a customer to an invoice that has already been overpaid.  For some reason, because the invoice has been overpaid, it's status remains as open and does not show up when I go to use the receive payments window because it has already been paid in full.  It doesnt show up when I check the box to include closed sales as the status of the invoice is still open.

I'm not sure how to apply the payment to the customer's card file.

If anyone has any ideas, please let me know.

 

Thanks

1 REPLY
Contributing Partner KellyBerger
6 Posts
Contributing Partner
Australia
KellyBerger
Contributing Partner

6Posts

5Kudos

2Solutions

Re: Apply a credit to an already overpaid invoice

The way I do it is by creating a new invoice for the overpayment that is allocated to a suspense account so the payment is allocated to that new invoice.   Then once payment applied I create a credit against the client and allocated to the same suspense account until it is picked up for a new invoice to the client or create the credit and process the refund. That is my work around so I can allocate the payment and create the credit for the client.

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