Auto Forward emails to AR in Tray not showing up

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Auto Forward emails to AR in Tray not showing up

We have just upgraded to a current version of Accountright 2019 (from a much older version) and were keen to take advantage of the In Tray feature by setting up an email address supplierinvoices@mydomain.com with a server based rule to auto forward to our unique myob intray address (xzy@document.myob.com). If I manually forward our supplier invoices with attachments, they end up in the in tray, no problem, but forwarding does not work.

I have just spent the better part of two weeks troubleshooting this issue with our host TPP (who couldnt identify an issue on their end) only to discover this post that fits the description of our issue exactly;

 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/AUTO-FORWARD-EMAIL-FROM-MAIL-SERVER-T...

 

Is this issue still being addressed ?

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Re: Auto Forward emails to AR in Tray not showing up

Hi @JeremyMESSKIT 

 

Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. Yes this is still being worked on and is in development. I don't have many details as I do not work directly in that department but I have checked with the other team and it is still in the works. 

 

I hope this answers your inquiry, if so please mark 'Accept as Solution' to help other users find this information easier. 

Cheers,
Theresa

MYOB Community Support

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Re: Auto Forward emails to AR in Tray not showing up

Hi Theresa,

 

Has there been any development on this issue as yet ?

We are still very keen to take advantage of the in Tray feature but cant do this practically until the forwarding issue is resolved. Is there an ETA for a fix yet ?

 

Regards,

 

Jeremy

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Re: Auto Forward emails to AR in Tray not showing up

Hi @JeremyMESSKIT 

 

As far as I can investigate, this is still being developed. There is currently not an ETA for it's availability.  If you haven't already done so, please suggest/vote for this function on the AccountRight Ideas Exchange as it bumps the priority and indicates to developers what clients value to be included. 

 

Apologies for any inconvenience caused by this. Feel free to utilize the forum if you have other inquiries or advice. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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