Awaiting refund on double charge for MYOB Accountright Plus

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Awaiting refund on double charge for MYOB Accountright Plus

We have been double billed for three months now and have been promised soonest attention, but no refund has been received.  Last phone call to MYOB I was advised that somehow we have two accounts operating and that the business owner would have to phone to cancel one of these.  I know you imagine that the business owner is just in the next room and all I have to do is pass over the phone.  However this is not the case.  He is working in a remote location with no mobile reception.  Can you advise a better solution please?  Cancelling in writing would work for us but I was advised that this is not an option for MYOB, it must be a phone call.

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Re: Awaiting refund on double charge for MYOB Accountright Plus

Hi @CLAG

 

I understand that Stephen has been in touch with the required team who have been able to assist you/Stephen with your enquiry in more detail. 

 

If you do have any further enquires don't hesitate to post on the MYOB Community Forum again.

Kind regards,
Steven

MYOB Community Support

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