Bank Register asking for a supplier or employee card when entering manually - error message can not enter normally

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Jules_pratty
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Bank Register asking for a supplier or employee card when entering manually - error message can not enter normally

Never had a problem previously, now error message coming up, you have indicated that the transaction is to be paid electronically. a supplier or emplyee card must be assigned to all electronic payments?  Can not enter any transactions manually at present which is creating a problem.

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Ultimate Partner Dee-Workman
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Re: Bank Register asking for a supplier or employee card when entering manually - error message can not enter normally

Hi @Jules_pratty

 

Not quite sure exactly how you are entering, but if you are doing a spend money and at the top you have "Group with Electronic Payments" and not a bank account, it will need a card selected so it can pick up the supplier bank account etc.  If you are just doing spend money transactions through the bank register, make sure you have the bank account selected at the top and then you won't be required to select a card.

 

Hope this makes sense and helps.

Jules_pratty
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Jules_pratty
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Re: Bank Register asking for a supplier or employee card when entering manually - error message can not enter normally

Thanks I will try this and see how I go.  I am using the Spend Money in the Bank Register as we are only a small business.  Just concerned as I have never had this error message come up before.  Thanks again  Julianne

 

MYOB Moderator CloverQ
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Re: Bank Register asking for a supplier or employee card when entering manually - error message can not enter normally

Welcome to the Community Forum @Jules_pratty, and thank you for your enquiry. I hope you find the forum a valuable resource in getting the most of your software.

 

As Dee mentioned, when entering Spend Money transactions, if you chose 'Group with Electronic Payments' from the top, then you would need to select a Supplier or Employee card for this transaction. Customer cards will not be accepted as you cannot store bank account details for electronic payments in customer cards.

 

Now if you have already chosen 'Pay from Account' at the top, please also make sure the selected bank account is not set as the linked account for Electronic Payment, otherwise this transaction will still be considered as an electronic payment transaction. To check that please go to Setup > Linked Accounts > Accounts & Banking Linked Accounts > Bank Account for Electronic Payments, please make sure the account linked here is not the bank account.

 

Please feel free to let us know how you go.

Cheers,
Clover

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