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Bank feeds not connecting

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Experienced Cover User LaniOUP
52 Posts
Experienced Cover User
Australia
LaniOUP
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Bank feeds not connecting

Hello

This morning my bank feeds aren't working.  They were working yesterday fine.  But this morning the window "Unable to connect" (snip shot attached) comes up. 

I've tried closing and opening MYOB a few times.  

All my other internet functions are working fine (sharepoint, mail, etc).

No settings have changed and like I said as recently as yesterday it was fine. 

Is there a known issue today?  

Thanks

Annotation 2019-07-12 103638.png
6 REPLIES 6
MYOB Moderator Maxine_BC
841 Posts
MYOB Moderator
Maxine_BC
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Re: Bank feeds not connecting

Hey @LaniOUP,

 

Yes we are currently experiencing an issue with bank feeds. Our team is working on it as a matter of priority.

 

I would recommend subscribing to this community forum post to receive updates as soon as they come in about the situation- Bank feeds - System Error 12/07/2019. You can do so by clicking the "subscribe" button in the top right corner of the page.

 

Thank you very much for your patience, please accept my apologies for any inconvenience.

 

**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

Cheers,

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MarkJ1
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Re: Bank feeds not connecting

Hi - just wondering if any further updates re the Bank Feeds ? Regards, Mark.

MYOB Moderator Maxine_BC
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Maxine_BC
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Re: Bank feeds not connecting

Hey @MarkJ1,

 

Our team is currently still investigating. We really appreciate your patience.

 

If you haven't already, I would highly recommend subscribing to the post in the above link. We will make an announcement there as soon as there are any updates.

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User stroltz
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stroltz
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Re: Bank feeds not connecting

Hi,

 

Can MYOB please do somehting about the reliability of Bank Feeds?

 

They go down every other week.

MYOB Moderator Maxine_BC
841 Posts
MYOB Moderator
Maxine_BC
MYOB Moderator

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128Solutions

Re: Bank feeds not connecting

Hey @stroltz @LaniOUP @MarkJ1,

 

Thank you very much for the patience you have shown.

 

We are happy to report that this issue has now been resolved.

 

Apologies again for any inconvenience caused.

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MarkJ1
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Re: Bank feeds not connecting

Smiley Happy Thankyou.

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