Blue Arrow

[NRC88]

Hello, 

Can anyone explain to me why all of a sudden my arrows are grey and not blue? And i cannot edit open invoices in sales, i can only "reverse" the sale. 

This is the same in purchases too - everything is now grey. 

Thanks 

[Komal_S · Accepted solution]

Hi @NRC88 

This can happen if "Transactions Can't be changed. They must be reversed" is ticked under Setup>>Preferences>>Security as this preference locks the transactions from being deleted/edited. Please also check the lock period date because any transactions before the lock period date can also not be edited. 

[NRC88]

That is so bizaar as i have never dabbled in preference so I wonder if it automatically changed when i did the recent upgrade. 

[gavin12345]

Hi @NRC88 

There is always the possibility another user changed these preferences (unless you are the only user), however a number of users have reported various Preference/setting changes after Updates over the years, so I would not be surprised if it were the latter.

Regards

Gavin