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Business Insights is displaying old information

vp-ast
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User

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Business Insights is displaying old information

Business Insights is displaying figures/graphs from 4 months ago (May). How do I have it show details up to today date?

1 REPLY 1
SamaraM
MYOB Moderator
1,088 Posts
MYOB Moderator
MYOB Moderator

1,088Posts

49Kudos

155Solutions

Re: Business Insights is displaying old information

Hi @vp-ast 

 

Thank you for your post. AccountRight caches some information that it loads frequently so that it can display information faster the next time you open the window.

 

As the software is showing you old information I recommend the following troubleshooting steps:

  • Check that the User ID you are currently logged in with has access to view the Business Insights (Setup > User Access > Manage Roles > Check Business Insights is ticked). 
  • Clear the AccountRight Cache to force it to refresh and pull the information through again.

 

If the information is still not coming through could you reply with a screenshot of the Business Insights window and the last 4 digits of your Serial Number so I can assist you further?

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

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