Hi @vp-ast
Thank you for your post. AccountRight caches some information that it loads frequently so that it can display information faster the next time you open the window.
As the software is showing you old information I recommend the following troubleshooting steps:
- Check that the User ID you are currently logged in with has access to view the Business Insights (Setup > User Access > Manage Roles > Check Business Insights is ticked).
- Clear the AccountRight Cache to force it to refresh and pull the information through again.
If the information is still not coming through could you reply with a screenshot of the Business Insights window and the last 4 digits of your Serial Number so I can assist you further?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
