Can not longer drag & drop an invoice from email to purchases in tray

[BenModern]

Hi MYOB,

My previous thread on this topic was closed but the issue has never been resolved?

How are you fixing the drag / drop thing?  It really compromises use of the In Tray which is a real shame because apart from that "feature" I love it

Ben

[Melisa_D]

Hi @BenModern, 

Thanks for your post and feedback. This is currently still with our product teams who are investigating, our teams have advised to try run AccountRight live as administrator, this can be done by right clicking the AR icon > Select run as administrator. 

I've passed on your feedback to the teams. 

[SamKeo]

I am also having this problem. I am having to save the file then import it. Frustrating and time consuming.

[Melisa_D]

Hi @SamKeo, 

Sorry to hear about this, I've passed on your feedback to the team. 

[BuildersWife]

I'm experiencing the same problem -its a real hassle

e mailing invoices to MYOB is a solution, but takes a lot longer

[BuildersWife]

What's the progress on this?  I have now resorted to e mailing the invoices to my MYOB and that worked for a while.  Now the invoices turn up in my in tray - but will not create an invoice/new bill.  I look forward to your reply

[Melisa_D]

Hi @BuildersWife, 

This is still with our teams, unfortunately I don't have any further updates. Are you getting any errors when trying to create the bill after being emailed ?

[BuildersWife]

Generally the bill does not create at all, even after e mailing.  I have tried a couple of different e mail addresses to see if the problem was with the link, but it still occurs.  I'm basically having to enter all creditors invoices manually

[FionaMiriam]

Hi Melisa

Is there any update on when this issue will be fixed?

All our staff use this function so letting them have administrator access is not possible. Would be great if this feature was fixed as like everyone else has said its time consuming to save documents then import them over dragging and dropping.

Thanks

Fiona.