Can not longer drag & drop an invoice from email to purchases in tray

Highlighted
2 Posts
User

2Posts

9Kudos

0Solutions

Can not longer drag & drop an invoice from email to purchases in tray

Ever since the other day when MYOB was down, I can no longer drag & drop attachments direct for my email into the Purchases In tray

Is anyone else having this problem how do I fix it

Thanks

41 REPLIES 41
Highlighted
5 Posts
Cover User
Cover User

5Posts

0Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

Yes me too!!!!!

Highlighted
Experienced Partner
21 Posts
Experienced Partner
Australia
Experienced Partner

21Posts

37Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

Yes me too

Highlighted
MYOB Moderator
3,791 Posts
MYOB Moderator
MYOB Moderator

3,791Posts

582Kudos

577Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi @Dani36425 @MissJade88 @KellyMNE 

 

We've received similar reporting very recently regarding dragging and dropping email attachments to In Tray, this is something our teams are currently looking into.

 

For now you can work around it by dragging the entire email into InTray, which uploads all attachments within the email. Dragging and dropping documents from local computer or emailing documents to InTray also works as usual. 

 

Our developers advised that there were no recent changes made to In Tray's back end so this could be caused by an environmental change. Could you please let us know the following information so we can investigate it further?

 

- When did it last work for you?

- How are you viewing the email, is it via a web browser or an email client (e.g. Outlook)? 

- If using Outlook, what is the Version, Build, & Channel of Outlook? (Found in File -> Info/Account Info, next to the About button). If you are using a different email client, please let us know the name and version as well.

- Which Windows are you using? And was there any recent updates installed? Here is where you can check the update history in Windows 10.

 

A screenshot of the Windws update history, and the Outlook information would be much appreciated.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
4 Posts
User
User

4Posts

0Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

We have the same problem, since yesterday

Highlighted
2 Posts
User
User

2Posts

0Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

We are having the same problem.  

Highlighted
Experienced Cover User
26 Posts
Experienced Cover User
Australia
Experienced Cover User

26Posts

4Kudos

1Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

I am having this issue today also

Highlighted
1 Post
User

1Posts

1Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi,

I think the problem may be with the update of Microsoft  365 Outlook Version 2004 which happened yesterday for our business.

Build 12730.20236

 

May have to contact I.T.

Not sure from here but if i find any info will pass on.

 

Regards

Pk

Highlighted
4 Posts
User
User

4Posts

0Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

We last had the function work 06/05/2020.  Our email is in Outlook, Version 2004 Build 

12730.20236, Windows 10

Highlighted
Experienced Cover User
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

4Kudos

0Solutions

Re: Can not longer drag & drop an invoice from email to purchases in tray

Same problem.

 

Microsoft 365 Version 2004 (Build 12730.20236 Click to run)

Windows 10 version 1903 - last Quality update 16 April, other recent update was for an Apple driver update on 5/5/20.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post