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Can not longer drag & drop an invoice from email to purchases in tray

BenModern
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Can not longer drag & drop an invoice from email to purchases in tray

Hi MYOB,

 

My previous thread on this topic was closed but the issue has never been resolved?

 

How are you fixing the drag / drop thing?  It really compromises use of the In Tray which is a real shame because apart from that "feature" I love it

 

Ben

8 REPLIES 8
Melisa_D
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Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi @BenModern

 

Thanks for your post and feedback. This is currently still with our product teams who are investigating, our teams have advised to try run AccountRight live as administrator, this can be done by right clicking the AR icon > Select run as administrator. 

 

I've passed on your feedback to the teams. 

Cheers,
Melisa

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SamKeo
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Re: Can not longer drag & drop an invoice from email to purchases in tray

I am also having this problem. I am having to save the file then import it. Frustrating and time consuming.

Melisa_D
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Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi @SamKeo

 

Sorry to hear about this, I've passed on your feedback to the team. 

Cheers,
Melisa

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BuildersWife
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Re: Can not longer drag & drop an invoice from email to purchases in tray

I'm experiencing the same problem -its a real hassle

e mailing invoices to MYOB is a solution, but takes a lot longer

BuildersWife
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Re: Can not longer drag & drop an invoice from email to purchases in tray

What's the progress on this?  I have now resorted to e mailing the invoices to my MYOB and that worked for a while.  Now the invoices turn up in my in tray - but will not create an invoice/new bill.  I look forward to your reply

Melisa_D
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Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi @BuildersWife

 

This is still with our teams, unfortunately I don't have any further updates. Are you getting any errors when trying to create the bill after being emailed ?

Cheers,
Melisa

MYOB Community Support

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BuildersWife
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Re: Can not longer drag & drop an invoice from email to purchases in tray

Generally the bill does not create at all, even after e mailing.  I have tried a couple of different e mail addresses to see if the problem was with the link, but it still occurs.  I'm basically having to enter all creditors invoices manually

FionaMiriam
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Re: Can not longer drag & drop an invoice from email to purchases in tray

Hi Melisa

 

Is there any update on when this issue will be fixed?

 

All our staff use this function so letting them have administrator access is not possible. Would be great if this feature was fixed as like everyone else has said its time consuming to save documents then import them over dragging and dropping.

 

Thanks

Fiona.

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