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Custom invoices failing

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Contributing User terry-kwik
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terry-kwik
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Custom invoices failing

I upgraged to AccountRight 2019.2 lasty week to set up STP, It now keeps reverting to printing invoices without the customisation - even though it shows on the form list - I keep having to open it to modaif the form & re-save it every day

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MYOB Moderator CloverQ
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CloverQ
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Re: Custom invoices failing

Hi @terry-kwik 

 

Sorry to hear you are having issue with the custom forms after upgrading to v2019.2. We found that clearing the local AccountRight cache helped other clients with similar issue, could you please complete the following then try again?

 

Clear AccountRight cache on the workstation where the issue occurs:

  - Close AccountRight

  - Open your Start Menu
  - Type: %localappdata%
  - Open the %localappdata% folder:
temp.png
  - Open the MYOB Folder.
  - Open the AccountRight Folder.
  - Open the Version folder (E.g: 2019.2)
  - Open the Cache folder
  - Delete or rename all files in this folder.

 

If you print invoices from the Print/Email Invoices window, please also go to Advanced Filters > Selected form for sale to make sure the desired form is selected.

 

Please note that if you have to change the AccountRight user ID on the same computer, you may need to clear the cache again. Please do let us know how you go.

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User terry-kwik
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terry-kwik
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Re: Custom invoices failing

Thanks, that tested ok, hopefully that has fixed it

 

DrSuperfoods
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DrSuperfoods

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Re: Custom invoices failing

That Fix was only temporary, issues has returned 

MYOB Moderator Maxine_BC
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Maxine_BC
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Re: Custom invoices failing

Hey @DrSuperfoods,

 

We are pleased to report that this issue will be resolved in the AccountRight 2019.2.1 compliance update. We are expecting this release to be available in the last week of June.

 

I would recommend subscribing to this post ( AccountRight 2019.2: Things you need to know ) so that you can stay up to date with any bugs or resolutions that occur. You can do so by clicking the "subscribe" button at the top right of the post (you need to be signed in to do this).

 

I hope this had shed some light on the situation for you.

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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