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Customer Deposits Not Balanced

GCI4212
1 Post
Cover User
Australia
GCI4212
Cover User

1Posts

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Customer Deposits Not Balanced

Hi,

There is now a big discrepancy in our Customer Deposits account. I went through the transactions and I noticed that some payments have been registered as Cusomer Deposits but the other side Transfer from deposit when the order was converted to an invoice were missing. 

What is the wrong thing we are doing why the other side of the transaction is not showing?

How do we actually reconcile this account?

Thanks,

Rosalyn

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