Customer Sales Summary report timing out

[Scottyg71]

Why does the summary customer report time out.  Am only running for a one month period.  Detail one works fine.

Scott

[Sam_R]

Hi @Scottyg71,

Thanks for your post. 

Could you please confirm the version of AccountRight you are using? (Help>About MYOB AccountRight>Build:__?)

[Scottyg71]

2022.4.24.6510

cheers

[Sam_R]

Hi @Scottyg71,

Thanks for confirming that. 

If your file is online, does this timeout error also occur when you run the report in the browser version of AccountRight? 

[Scott_Generus]

It also doesnt work in the browser view 9even though I dont normally do that)

[Sam_R]

Hi @Scott_Generus @Scottyg71,

Thanks for letting me know.

If you're experiencing this error I would recommend taking a look at the below post in regards to applying the timeout extender:

• AccountRight Timeout Extender

If the issue persists after applying the above, please let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.