Partner Zone

Customer paid invoice twice

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Experienced Cover User
15 Posts
Experienced Cover User
Experienced Cover User




Customer paid invoice twice

A customer paid an invoice twice by EFT.  The first payment has been reconciled. How do I put the second payment on as a credit to go against future invoices?

45,180 Posts
Former Staff
New Zealand
Former Staff




Re: Customer paid invoice twice

Hi @Harty 


Typically, you would follow the below process to create an extra payment against that invoice which in turn put that invoice into credit:

  1. Go to Sales>>Recieve Payments
  2. Choose the Customer and bank account
  3. Select Include Closed Sales
  4. Apply the payment to the invoice as you normally would
  5. Ensure that the Total Applied matches the Total Received and that you don't have a value in Finance Charge before selecting Record

What this process will do is apply the payment to the invoice again. As there is already a payment it will make the invoice show up as a credit in Sales>>Sales Register>>Returns and Credits so you apply it to a sale or pay a refund on it when required.

Do let us know how you get on and if you require further assistance.

Kind regards,

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post