Customised forms showing text box when saved as a PDF

[LaurelUGF]

Version:  AccountRight Plus AU 2018.2.1

Hi,

I have created some customised forms that show the text boxes when I save a transaction as a PDF ready to be emailed to my customers.  See attached for example.

Thankfully, the boxes don't print, but it looks very unprofessional sending a document as PDF to my customers that shows all of the formatting done to create the form.

Is there any way to resolve this issue?

[Stuart_W · Accepted solution]

Hi @LaurelUGF

Thank you very much for posting on the MYOB Community Forum.

If I understand correctly, you have text boxes on your form with no borders, but when you print/save to PDF there is a light grey outline/border? This is generally due to the PDF driver which you use to print.

Can I please ask:

• If you open the invoice and select Send To->Disk and save, does the issue occur?
• When you open the invoice and select Print and save as PDF, does it occur?
• Which PDF driver are you currently using?
• If you do not have CutePDF driver installed, please contact your IT people to help you install it (this is generally a pretty good PDF diver which we have a lot of success with).

Please do let me know how you get on.

[LaurelUGF]

Hi Stuart,

This is occuring whenever I save the document to PDF using Adobe.

I have downloaded CutePDF and it seems to have resolved the issue.  Thank you!!

Regards,

L

[Stuart_W]

HI @LaurelUGF

That's gret news! Please do let me know if you need any further help at all.