Customised forms showing text box when saved as a PDF

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Experienced Cover User
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Customised forms showing text box when saved as a PDF

Version:  AccountRight Plus AU 2018.2.1

 

Hi,

 

I have created some customised forms that show the text boxes when I save a transaction as a PDF ready to be emailed to my customers.  See attached for example.

 

Thankfully, the boxes don't print, but it looks very unprofessional sending a document as PDF to my customers that shows all of the formatting done to create the form.

 

Is there any way to resolve this issue?

Example.PNG
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MYOB Moderator
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Re: Customised forms showing text box when saved as a PDF

Hi @LaurelUGF

 

Thank you very much for posting on the MYOB Community Forum.

 

If I understand correctly, you have text boxes on your form with no borders, but when you print/save to PDF there is a light grey outline/border? This is generally due to the PDF driver which you use to print.

 

Can I please ask:

 

  • If you open the invoice and select Send To->Disk and save, does the issue occur?
  • When you open the invoice and select Print and save as PDF, does it occur?
  • Which PDF driver are you currently using?
  • If you do not have CutePDF driver installed, please contact your IT people to help you install it (this is generally a pretty good PDF diver which we have a lot of success with).

 

Please do let me know how you get on.



Kind Regards,

Stuart W
MYOB Client Support
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Experienced Cover User
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Re: Customised forms showing text box when saved as a PDF

Hi Stuart,

 

This is occuring whenever I save the document to PDF using Adobe.

 

I have downloaded CutePDF and it seems to have resolved the issue.  Thank you!!

 

Regards,

 

L

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MYOB Moderator
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Re: Customised forms showing text box when saved as a PDF

HI @LaurelUGF

 

That's gret news! Please do let me know if you need any further help at all.



Kind Regards,

Stuart W
MYOB Client Support

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