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I can delete payments in the other Bank accounts, I can deleted the Bank Deposits in Undeposited Funds. I have unreconciled the Undeposited Funds account.
The transactions that are grayed out are the received payments to Customers, I can only reverse the payment but I want the invoices to become open again. This is a clean up job.
I have full user access to all roles, Security settings are set to (no tick in the following)"Transactions CAN'T be changed; They Must be Reversed"
My receive payments was dated the 17/12/18 it includes Invoices dated 24/11/16 through to 18/12/18.
The current year is June 2017, because I am fixing the 30/6/17 balances first.
How do I delete this receipt, as I am cleaning up the Receivables Invoices ?
Solved! Go to Solution.
Generally, you will only have the reverse option if one or more of the following conditions are true:
Based on the information provided the first two seem to be covered and it may be a case of the second one i.e. that transaction has been included in a Prepare Bank Deposit transaction. I would recommend going to the Banking>>Bank Register and select the Undeposited funds account searching for a date similar to that of the payment transaction. You would need to look into the withdrawals of that account to see if that transaction has been included in that particular transaction. If you are not able to see that individual transaction in the withdrawal from that date range I would extend it out to be 31/12/9998 and go through the withdrawals. If that transaction has been found you can go to Edit>>Delete Bank Deposit and this will place the individual transactions back into the Prepare Bank Deposits window for deletion or reprocessing.
I actually found in this case that I had too many windows open and I was locking the entries, because it was open a couple of times.