Dishonored Customer Cheque

[katie33]

Hi 

I have processed my dishonoured cheque as per the support notes but I dont have an entry printing up in the right hand side of the bank feeds section to match my debit against.

What do I do to fix this please?

Thanks Kate

[RienaP · Accepted solution]

Hi @katie33,

Welcome back to the forum and I hope you are finding this resourceful.

Can you please confirm which steps you have done till that is outlined below:

How do I account for a dishonoured (bounced) customer cheque?

If you receive a customer payment by cheque that is dishonoured by your bank (also called a bounced cheque), you can reverse the payment. After you reverse it, the invoice will show as outstanding. If it's unlikely that you're receive a payment, you'll also need to account for a bad debt.

Before you reverse a transaction, you need to set your security preferences to allow transactions to be reversed. If the payments is included in a bank deposit, you'll also need to update the deposit so you can reconcile it later.

To reverse a payment

1. Open the invoice against which the payment was made.
2. Click History (next to the Applied to Date field).
3. Open the payment transaction.

4. Go to the Edit menu and choose Reverse Payment.

5. Check the transaction details then click Record.

If required, account for the bounced cheque in your bank deposit

To update the bank deposit (if required)

1. Reverse the payment as described above.
2. Open the Prepare Bank Deposit window.
3. Select the reversed payment (displayed as a negative value).
4. Click Record.

Can you please send a screen capture of your bank feeds window via Private Message so it can help me further. 

Looking forward to hearing from you via private message as this forum is public. 

[katie33]

Thanks I have private messaged you.

Yes I did all the above including the bank deposit.

Sorry having trouble with posting a screen dump - shall I just attach a file through here?

Cheers Kate

[Neil_M]

HI Kate ( @katie33 )

Great to see the information provided by @RienaP was of help to you

Please be aware as this is a public forum, if you do post anything here then it can be seen by anyone on the forum. So if you are going to post a screenshot, I would recommend making sure that anything you don’t want the world to see gets blacked out.

If you have saved the screenshot as an image, such as a jpeg or png file then when you reply to the message you will see a little grey and black icon, that looks like two mountains and a sun above it. Clicking on this will allow you add an image to embed inside the message.

To get around the bank feeds not matching up, you could right click on the bank feed entry and choose hide. This will only hide that line on the bank feeds, and won’t affect the balances. If you do hide the transaction, then when you click Reconcile you will still need to tick on the transactions that you have hidden.

Do let us know how you get on with this