Dishonored Customer Cheque

[ali83]

Hi,

Was just wondering if anyone could help me. I have had a customer cheque bounce on me and I'm not sure how to fix this on MYOB. The cheque was entered through Prepare Bank Deposit and I have tried to follow the help but it is still not working as it does not come up reverse or delete. I have changed the security settings but nothing seems to be working for me. Any help would be great.

Cheers

Ali

[RienaP · Accepted solution]

Hi @ali83,

Welcome back to the forum and I hope you are finding this helpful.

Firstly to do this go to Setup>>Preferences>>Security tab>>Tick "Transactions can't be changed they must be reversed". Once that preferences have been enabled select the transaction, in this case, Transaction Journal >>Sales>> enter the appropriate date range and locate the Sale Click the zoom arrow to open the transaction and when that has been on the screen you would go to Edit>>Reverse Transaction,  adjust the date if required and record the reversal. 

The most common way to account for a dishonored/bounced customer cheque is reversing the customer payment recorded in the software as it keeps a record of the reversal. Once reversed, the original sales invoice will become open again. If the original payment was recorded as a bank deposit, then one more step is required - Prepare Bank Deposit for the reversed payment.

Please find the step-by-step instruction for the above process on our Online Help page: Dishonoured (bounced) customer cheques.

Please let us know how you go and if you require further assistance. We are happy to help.