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Emailed invoices still saying sending 24hrs later

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Belindaw
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Emailed invoices still saying sending 24hrs later

Yesterday I raised over a dozen invoices & emailed to customers via myob, today (over 24hrs later) when i look at emails sent they are not there.  When i click on view all activity with any of these invoices, it shows that it is still sending, so that would mean my customers have not received their invoices as yet.  Not happy MYOB, I need this fixed ASAP

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Preshs_Oz
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Re: Emailed invoices still saying sending 24hrs later

We're having the same issues. Remittances etc we were able to send yesterday, but only partially. We've got invoices to resend now via Outlook (time consuming) as well end of month statements etc. This is for both our companies!

Sam_R
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Re: Emailed invoices still saying sending 24hrs later

Hi @Belindaw @Preshs_Oz,

 

Thank you for your posts.

 

I do apologise for the inconvenience this has caused, out teams are currently investigating this issue and hope to have this resolved as soon as possible. Once we get an update I can let you know via this post. 

 

You can also check our status page to see live updates on the issue here: https://status.myob.com/

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Michelle03
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Re: Emailed invoices still saying sending 24hrs later

SAME!! 

I have sent email to myself, MYOB states sent but I have not recieved the invoice.... very frustrating!

Debbie4
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Re: Emailed invoices still saying sending 24hrs later

I am having the same issue too!

Deb

TQYM
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Re: Emailed invoices still saying sending 24hrs later

Same here, so frustrated ... !

JenR5
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Re: Emailed invoices still saying sending 24hrs later

We have the same issue here. Staff still haven't the payslips I've sent this morning.

Helen9387
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Re: Emailed invoices still saying sending 24hrs later

I am having the same issue, I can now see the email but they are still showing as sending

KatieMM83
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Re: Emailed invoices still saying sending 24hrs later

I am having the same issue i also had to save and send via outlook very time consuming and not very professional

MJ1992
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Re: Emailed invoices still saying sending 24hrs later

Having the same problem, first it was just not sending to bigpond email addresses but now won't send to anyone. Look forward to hearing when this problem is fixed. All I can do at the moment is to save the PDF and then do an email through outlook. 

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