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Emailing supplier invoices to in-tray is not working

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Experienced Cover User mickhammond
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Emailing supplier invoices to in-tray is not working

Have found that the In Tray is rejecting my email address today - worked fine this morning from same address and now it's not.

 

There have been no changes

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Contributing Cover User AaronA
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Re: Emailing supplier invoices to in-tray is not working

We are experiencing the same issue, along with a few others on the forums.

BAWA
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BAWA
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Re: Emailing supplier invoices to in-tray is not working

Same here - bounce back with subject "We don’t recognise your email address".

Was working just fine this morning.

Contributing Cover User Rolly
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Re: Emailing supplier invoices to in-tray is not working

Same problem for me too. But at least now I know it isn't just me as this is the first time I tried using the email bills function. Thanks for posting.

TSE
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TSE
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Re: Emailing supplier invoices to in-tray is not working

yep same thing has happened to me. MYOB any resolution on this and why it's happening?? Extremely frustrating. Just another step closer to changing to Xero.

ShellN
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Re: Emailing supplier invoices to in-tray is not working

Same problem.. I have 3 MYOB files with 3 different email addresses and all are rejecting.  No changes have been made at my end either

Trusted Cover User SRK
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Re: Emailing supplier invoices to in-tray is not working

I am in the same boat.    It worked yesterday in the morning, not in the afternoon!!  Still not working.

 

Any suggestions why MYOB?

MYOB Moderator Steven_M
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Re: Emailing supplier invoices to in-tray is not working

Hi Everyone

 

Our team is currently investigating the client's ability to upload documents to the In Tray, in particular documents that have been sent through via email. 

 

You can find out more information and updates when they come to hand on Emailing documents to the AccountRight In Tray

 

CC @mickhammond@ShellN@TSE@Rolly@SRK@BAWA@AaronA

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
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Accepted Solution Solved Solution

Re: Emailing supplier invoices to in-tray is not working

Hi Everyone

This particular situation has been resolved and you now should be able to email those documents through to bills@accountright.myob.com.au for uploading to the AccountRight In Tray.

 

Once again thank you for your patience while we investigated that situation.

 

CC @mickhammond@ShellN@TSE@Rolly@SRK@BAWA@AaronA

Kind regards,
Steven

MYOB Community Support

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Experienced Cover User mickhammond
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Re: Emailing supplier invoices to in-tray is not working

Thanks - this is now working again

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