Error -190: Customer not found. Sale invoice not imported.

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Error -190: Customer not found. Sale invoice not imported.

As part of our software solution we provide our clients with the ability to export their sales invoices to MYOB. 

We have been successfully operating with older versions of AccountRight, howeverour most recent client is using MYOB AccountRight 2019/2 and we have not been able to successfully import Sales (only trying 1 line to start) to MYOB


-  We are matching to Co./Last Name

- The names on both the import and the Company file are identical.


Attached is the import file we are trying to use, together with the importlog file it is only erroring on -190 Customer not found.


Your assistance is greatly appreciated



Ultimate Partner
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Ultimate Partner
New Zealand
Ultimate Partner




Re: Error -190: Customer not found. Sale invoice not imported.

Hi @Lianne1 , when it comes to matching the import fields to the file, does your client select Match All and then UNmatch the card ID and record ID fields? This may help.


I notice that the second line is a series of commas, this may be confusing the import process; can they be removed, leaving just the CRLF (new linne) symbol?


In the new AccountRight program, if and when import errors occur, the import wizard should be closed and re-opened, otherwise false errors may be reported on subsequent attempts.  



Regards, Mike (
DataWise Limited (, developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)

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