Error Datainvalid

[Rie]

Hi,

We have started to get an Error message Datainvalid.

So far, the message seems to come when we are in Banks feed and want to link a payment to a bill that was put into the system in June but paid in July. Also, when we try to make an amendment to a post that was made in Receive Money, we can't amend the post or delete it.

Please help!

Thank you.

[Rie]

Noted in previous threads that the file needs to be submitted to be fixed. Is someone able to please advise what we need to do !!

[Steven_M]

Hi @Rie 

Typically, a DataInvalid error message is caused by a duplicate record in the database. The company file would need to come in for an investigation and possible repair.

For us to arrange for that come in we would need to grab an exact example of when the situation is occurring. For example:

Getting DataInvalid message trying to match bank feed transaction for bank account x-xxxx date xx/xx/xxxx for $x.xx against a Pay Bill transaction for supplier xxx which is paying off purchase no xxxxxxx, xxxxx...

If it is occurring with multiple records, just one example is fine. This to pass across to our team who do those investigations to ensure that the potential repair is working as intended prior to returning the file.

[Rie]

Hi @Steven_M 

Thank you for your reply.

It does happens in Bank Feeds with multiple records but one example below and also appears to be if we need to amend anything once it has been recorded e.g. a credit was put in for the 8th instead of the 7th, when we went to try and amend the date we get an error message.

Getting DataInvalid message trying to match bank feed transaction for NAB Business Account date 06/07/2020 for $59.84 against a Pay Bill transaction for Supplier DHL paying invoice/purchase number 252

Please let me know what other info you need from me to get this sorted.

Kind regards,

Rie

[Steven_M · Accepted solution]

Hi @Rie 

Thank you for confirming that information.

I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

[Loveleen]

Hi Steve,

We are experiencing the same issue.

Would you be able to help me please.

Regards

Loveleen

[Komal_S]

Hi @Loveleen 

Please send me the following information by a Private Message so we can arrange this for you:

Your serial number and email address

Type of transaction: Purchases, Spend Money (dates and id if possible)
Item: Number/Name
Account: Number/Name
Reports/Registers: Name/dates (can be month specific)
Which command centre you experience the error from.

[Loveleen]

Hi @Komal_S 

I have sent you the private message with info as requested.

Please confirm if you have received it or not.

Regards

Loveleen

[Komal_S]

Hi @Loveleen 

I have not received any private message yet. Can you please send it again and mention your name in it if it's sent from a different username.