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Error : Unable to automatically confirm your company file

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TashaLea
2 Posts
User
Australia
TashaLea

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Error : Unable to automatically confirm your company file

I have been unable to enter my company file, tried to confirm online and it came up with another error. phoned the helpdesk, the man was polite but sent me an email with a link to a page that told me to do exactly what I was already doing to try and access my company file. I have recently upgraded to 2017.2.20.2131, could this be the issue for my company file ID #9 on subscription #....... 063.

 

Any help would be appreciated, cheers.

 

TashaLea

2 REPLIES
MYOB Moderator Hayden_B
2,894 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

2894Posts

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Accepted Solution Solved Solution

Re: Error : Unable to automatically confirm your company file

Hi @TashaLea

 

Welcome to the MYOB Community Forum, I hope you find it a great source of information.

 

I have been able to locate your account and found that the set up does not allow you to confirm AccountRight 2017.2 files, I have now corrected this and you should now be able to confirm the file in 2017.2 and above.

 

If you close the software and re-open, you should be able to confirm the file online.

 

Please let us know how you go.

 

Cheers,
Hayden
MYOB Partner/Social Support

TashaLea
2 Posts
User
Australia
TashaLea

2Posts

0Kudos

0Solutions

Re: Error : Unable to automatically confirm your company file

Thank you so much, it is working again, you're a champion.

 

Cheers

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