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I have been unable to enter my company file, tried to confirm online and it came up with another error. phoned the helpdesk, the man was polite but sent me an email with a link to a page that told me to do exactly what I was already doing to try and access my company file. I have recently upgraded to 2017.2.20.2131, could this be the issue for my company file ID #9 on subscription #....... 063.
Any help would be appreciated, cheers.
Solved! Go to Solution.
Welcome to the MYOB Community Forum, I hope you find it a great source of information.
I have been able to locate your account and found that the set up does not allow you to confirm AccountRight 2017.2 files, I have now corrected this and you should now be able to confirm the file in 2017.2 and above.
If you close the software and re-open, you should be able to confirm the file online.
Please let us know how you go.
MYOB Partner/Social Support