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Error exporting to Excel

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KristyH
Experienced Cover User
106 Posts
Experienced Cover User
Australia
Experienced Cover User

106Posts

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Error exporting to Excel

I am currently getting the below error message when trying to export to excel?

 

Any help on how to fix this?

 

 

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1 REPLY 1
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

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1,186Solutions

Accepted Solution Solved

Re: Error exporting to Excel

Hi @KristyH

 

Thanks for your post. Generally this error appears when files are missing from the directory or there is a permissions issue blocking access to this folder. I'd first suggest to check if the .XLT files are in the folder of the specified location. If the .XLT files are not in the folder location, specified in the error message try reinstalling the AccountRight software making sure anti virus is disabled and running the installer as administrator (ie right click run as administrator), or try installing server installer. (Note: make sure to turn back on the antivirus)


If the .XLT files are in the folder, permissions or security might be blocking access which this is something that would need to be check by your IT.  

 

Please do let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

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