Error message when trying to export to Excel

[Dean67]

Hi MYOB,

I have upgraded to AccountRight 2020.4 this morning, however I am no longer able to export reports to Excel, I keep getting an error message (relating to CHKBKREG.XLT). I have looked at previous errors similar to this on this Forum and checked same location on C:drive for this solution but all my previous folders are empty. How do I frix this please? 

[Melisa_D · Accepted solution]

Hi @Dean67, 

Thank you for your post. If the folders are empty I would recommend doing an Uninstall and Reinstall of AccountRight, after doing this you should then be able to export to Excel.

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Dean67]

Thanks Melisa, all working now!