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Failure to warn of duplicate supplier invoice number

AFOS1
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Failure to warn of duplicate supplier invoice number

Hi, I have just noticed that MYOB is faiing to warn of duplicate supplier invoice numbers even though the 'Warn for Duplicate - Supplier Invoice' check box is ticked under Setup menu/Preferences/Purchases tab.

 

Is this a bug? How can this be rectified?

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Komal_S
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Re: Failure to warn of duplicate supplier invoice number

Hi @AFOS1 

 

Welcome to the Community Forum!

 

Can you try switching the preference to "Warn for duplicate purchase orders and Supplier invoices on recorded purchases" and let me know if the same issue exists? Also, is it happening for certain purchases, for example, the ones created from intray or all the purchases in the system? 

Kind regards,
Komal

MYOB Community Support

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AFOS1
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Re: Failure to warn of duplicate supplier invoice number

Hi,

Thank you for your reply. Yes this fixed the issue. So in reality, the 'warn for duplicate supplier invoice numbers on recorded purchases' does not do anything!? 

Thanks,

Chanelle.  

Komal_S
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Re: Failure to warn of duplicate supplier invoice number

Hi @AFOS1 


At times, it does not appear to work as intended and we have raised it with the appropriate teams.  In the meanwhile, selecting the above option should warn about the duplicates. 

Kind regards,
Komal

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AFOS1
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Re: Failure to warn of duplicate supplier invoice number

Hi,

 

Following on from my previous enquiry above that I thought was resolved as it did fix the issue last time, I thought it was important for me to flag that today MYOB has again failed to warn of a duplicate supplier invoice number even though this box (warn for duplicate purchase order AND supplier invoice numbers on recorded purchases) is still ticked.

 

This is definately a concerning flaw of MYOB as it poses the potentail to over pay suppliers.

Komal_S
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Re: Failure to warn of duplicate supplier invoice number

Hi @AFOS1 

Thanks for letting us know. Is this happening for recurring purchases or any purchase that is entered through the system? If you're entering orders and bills, does the warning appear for any of them? As this is happening again, we would have to investigate this further and so we can test it, send us a private message with your product serial number.

Kind regards,
Komal

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AFOS1
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Re: Failure to warn of duplicate supplier invoice number

Hi,

It did not happen on a recurring purchase. I was manually entering a supplier bill. However there was already a bill in the system that had been previously imported into MYOB from another program which was recorded with the same invoice number.

 

Komal_S
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Re: Failure to warn of duplicate supplier invoice number

Hi @AFOS1 


If that's the case, can you please confirm the following:

 

1) Is the supplier for both the imported purchase and new purchase the same?

2) If the suppliers are different, can you discard the purchase, enter a new purchase with the same supplier as the supplier in the imported purchase, and check if the warning then displays?


On our investigation, we have found that the warning works when the supplier is the same for both purchases. Let me know how it works for you. 

Kind regards,
Komal

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Re: Failure to warn of duplicate supplier invoice number

Hi,

 

Yes both invoices were for the same supplier. I would assume this would be the case in most instances when dealing with a duplicate invoice number.

 

So our experience has differed from MYOB's investigation findings.....

 

Komal_S
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Re: Failure to warn of duplicate supplier invoice number

Hi @AFOS1 


Our teams would need to test this in your file to check if there are some file-specific issues. Please send me your serial number by Private Message so we can organise to get a backup copy of your file in. 

Kind regards,
Komal

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