ITEM History error

[NVA-JO]

We have a single Item which has an error in the stock history specific to a single sale.

It has recorded the sale as a negative in the item history rather than a positive and it is causing an error in the Analyse Sales Item Report which we use to assess item performance/return GP.

How can this be fixed?

[Steven_M]

Hi @NVA-JO 

Sorry to see that no-one has offered their assistance with your enquiry. 

If you are still enquiring assistance with that item and its history do let us know. 

[NVA-JO]

Steve. I am definitely still looking for help on this one

Can you contact me on monday may 11th around 11am AEST to discuss?

Thx

John

[Steven_M · Accepted solution]

Hi @NVA-JO 

We do have an inventory script that we can arrange to be run over a copy file which has aid in some inventory issues including history based ones. Happy to arrange for the script be to be run we would require the following information in order to arrange for that:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

If those scripts don't work as intended, we would be looking at needing to get additional information such as screenshots of the item history and that of the Item Register (for an extended date range) to investigate further.