In Tray Not Working 25/2/2020 15:00

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Trusted Partner
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In Tray Not Working 25/2/2020 15:00

Hi Myob

 

The In Tray for Purchases has seemed to have stopped working.

I was processing purchases from In Tray 2019.4 SE when MYOB told me to Restart.

After restarting no documents have loaded in the In Tray and sitting saying Loading....

Any thoughts?

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Experienced User
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Re: In Tray Not Working 25/2/2020 15:00

Same issue here.  Not fixed by logging out and back in again.

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Re: In Tray Not Working 25/2/2020 15:00

Mine has started working again...  Thanks.

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MYOB Moderator
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Re: In Tray Not Working 25/2/2020 15:00

Hi All, 

 

Currently we are experiencing an issue with In Tray, our team are working to get this resolved as soon as possible. I will keep you updated via this thread. Apologies for the inconvenience this has caused.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Moderator
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Re: In Tray Not Working 25/2/2020 15:00

Hi All, 

 

This issue has been resolved, if you are still experiencing problems please do let us know so we can investigate.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Cover User
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Re: In Tray Not Working 25/2/2020 15:00

In Tray is working for Create Bills but nothing happens when clicking on Switch Options.

 

Edit:  After a couple of reboots, it's now working.

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Cover User
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Re: In Tray Not Working 25/2/2020 15:00

We are still experiencing problems with the intray.  Please advise

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Trusted Partner
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Re: In Tray Not Working 25/2/2020 15:00

Hi @Suzi-L 

 

In tray started working again after logging out of MYOB and restarting computer and logging back into MYOB.

Frustrating? Yes.

Solution? Yes.

Tip? If you have quite a few documents, scroll down on the In Tray screen to view all the documents, seems to get a bit stuck from time to time.

Hope this helps! Smiley Happy

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Experienced Cover User
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Re: In Tray Not Working 25/2/2020 15:00

It's not working for me. I have tried restarting MYOB. I'm only loading one at a time. I could add one this morning so it seems to be inconsistent. Is it still experiencing difficulties?

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Partner
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Re: In Tray Not Working 27/2/2020 11:20

Also having issues this morning.  Great feature but boy does this have some issues!!

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