In Tray Not Working 25/2/2020 15:00

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Lisa_BBP
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In Tray Not Working 25/2/2020 15:00

Hi Myob

 

The In Tray for Purchases has seemed to have stopped working.

I was processing purchases from In Tray 2019.4 SE when MYOB told me to Restart.

After restarting no documents have loaded in the In Tray and sitting saying Loading....

Any thoughts?

26 REPLIES 26
SDuddy
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Re: In Tray Not Working 25/2/2020 15:00

Same issue here.  Not fixed by logging out and back in again.

4orceracing
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Re: In Tray Not Working 25/2/2020 15:00

Mine has started working again...  Thanks.

Melisa_D
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Re: In Tray Not Working 25/2/2020 15:00

Hi All, 

 

Currently we are experiencing an issue with In Tray, our team are working to get this resolved as soon as possible. I will keep you updated via this thread. Apologies for the inconvenience this has caused.

Cheers,
Melisa

MYOB Community Support

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Melisa_D
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Re: In Tray Not Working 25/2/2020 15:00

Hi All, 

 

This issue has been resolved, if you are still experiencing problems please do let us know so we can investigate.

Cheers,
Melisa

MYOB Community Support

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ellemvee
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Re: In Tray Not Working 25/2/2020 15:00

In Tray is working for Create Bills but nothing happens when clicking on Switch Options.

 

Edit:  After a couple of reboots, it's now working.

Suzi-L
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Re: In Tray Not Working 25/2/2020 15:00

We are still experiencing problems with the intray.  Please advise

Lisa_BBP
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Re: In Tray Not Working 25/2/2020 15:00

Hi @Suzi-L 

 

In tray started working again after logging out of MYOB and restarting computer and logging back into MYOB.

Frustrating? Yes.

Solution? Yes.

Tip? If you have quite a few documents, scroll down on the In Tray screen to view all the documents, seems to get a bit stuck from time to time.

Hope this helps! Smiley Happy

user101
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Re: In Tray Not Working 25/2/2020 15:00

It's not working for me. I have tried restarting MYOB. I'm only loading one at a time. I could add one this morning so it seems to be inconsistent. Is it still experiencing difficulties?

4orceracing
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Re: In Tray Not Working 27/2/2020 11:20

Also having issues this morning.  Great feature but boy does this have some issues!!

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