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In Tray and Supplier invoices

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RealAssist
3 Posts
Cover User
Australia
RealAssist
Cover User

3Posts

1Kudos

0Solutions

In Tray and Supplier invoices

I cant put any invoices into my in tray.

It keeps telling me 'something went wrong - some documents couldn't be added'

Is this a MYOB issue at the moment or is it something to do with my program.

1 REPLY 1
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MYOB Moderator Neil_M
11,398 Posts
MYOB Moderator
Neil_M
MYOB Moderator

11398Posts

1303Kudos

1606Solutions

Re: In Tray and Supplier invoices

HI @RealAssist

 

I’m not aware of any widespread current issues with the In Tray not uploading documents or experiencing errors on uploaded documents. That said there are a few that’s could be tried.

 

How are the invoices being added to the in tray? Are you emailing them or uploading them through the Add Document function? If you use the other option does the invoice upload successfully?

 

The other thing to try would be to use a different format of document. Assuming the invoice is in a PDF format, you may want to try using a different image format like .jpg. You may need to print out and scan the invoice or take a screenshot of the invoice to convert the pdf to a jpg image to try uploading it

Regards,
Neil

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